Meetrub

Refund & Cancellation Policy

Before order activation

If a hire request or offer is accepted but the Creator has not yet paid, either party may cancel at no cost. No payment has been taken.

After payment — order active

  • Once the Creator has paid and the order is ACTIVE, cancellation by the Creator is not permitted without raising a dispute.
  • Abandonment by the Freelancer results in a full refund to the Creator, processed by admin within 3 business days.

Dispute-based refunds

Full refund to CreatorWork not delivered, or delivered work bears no resemblance to agreed scope.
Partial refund to CreatorWork partially completed or partially meeting scope. Admin determines split.
Full release to FreelancerWork meets agreed scope. Creator dissatisfaction is subjective, not scope-based.

Refund processing

Refunds processed via Payment Gateway Refund API to the original payment method.

Processing time: 5–10 business days depending on payment method and bank.

Platform commission (20%) is non-refundable in partial-release scenarios unless dispute resolved fully in Creator's favour.

Auto-approval

If the Creator does not approve, request changes, or raise a dispute within 5 days of delivery, the order is automatically approved and payment released. No refund is possible after auto-approval.

Subscription refunds

  • Meetrub Pro subscription fees are non-refundable once the billing cycle has commenced.
  • If Meetrub discontinues the Pro plan, a pro-rata refund will be issued for the unused portion.
  • Subscriptions cancelled mid-cycle continue until end of paid period. No partial refund.

Non-refundable situations

  • Orders auto-approved due to Creator inaction after 5 days of delivery.
  • Orders where the Creator approved delivery and later changed their mind.
  • Platform commission on completed and approved orders.
  • Subscription fees for completed billing periods.
  • Any order where the Creator violated Meetrub's Terms of Service.